Airline incidents are the trend du jour. Now that almost everyone has a cell phone camera, all of this stuff is going to be documented and posted online almost instantaneously. Just as soon as it's started, the backlash will begin. Disputes will be disputed. These incidents are part of our larger cultural conversation (debate? battle?) over the boundaries around customer service and appropriate public behavior. This latest debacle over a birthday cake in the overhead bin is simply one example.
The story as it stood at time of writing was that a family brought a birthday cake on board their flight. Then they had an altercation with the flight crew, details under argument. The entire planeload of passengers was forced to disembark and reboard, and the family with the cake was rebooked on a different flight.
Right here is where I step in. I started flying alone when I was seven years old, and I've lost count of how many times I've flown in the 35 years since. Many of those flights have involved a box or zip-lock bag full of Voodoo Donuts. Have you ever tried to bring a frosted or glazed pastry onto a plane? Do you know what happens? The frosting melts all over the darn place. I don't know whether it's the heat, the humidity, the pressure, the oxygen mix, the altitude, or what. Now, when we're talking donuts, I don't particularly care how cosmetic they are when I land. They're going into my freezer, where I will eat them in little half-teaspoon smears if I have to. I haven't had much luck with sandwiches or other foods I've packed for myself, either. Airplane cabins are not great places for the culinary arts.
A birthday cake, though? I mean... they're so... fragile. Special occasion and all. I'm having trouble even imagining how an intact cake made it to the airport in the first place, much less down the gangplank, much less into an overhead bin. File under: ACCIDENTS WAITING TO HAPPEN. I don't recall a cake-smashing scene in the movie Airplane, but if they do a remake, there should be. It writes itself. Plane hits turbulence, luggage starts smashing into the locks of the overhead bins, suitcases fly out, cake lands on someone. Someone stands up to get their medication out of their carry-on, accidentally shoves their entire hand into the cake instead. Flight attendant tired of someone's attitude grabs cake and smears it all over them.
Now I totally want to see this movie: Cakes on a Plane. Starring Samuel L. Jackson as an FBI agent and Melissa McCarthy as the cake.
Let's dive a little deeper. What happened? I watched the video provided by the family of the disputed cake. Telegenic as they are, I have questions. Anyone who has worked in customer service would have questions.
Supposedly there wasn't an issue with bringing a cake on the flight; the passengers put it in a bin reserved for safety equipment. The problems began when anything other than "Yes, sir or madam, I will certainly remove this cake and put it under my seat immediately, my mistake, so sorry for the inconvenience" came out of anyone's mouth. It's completely, totally implausible that rapid compliance would lead to the expensive and extreme choice by the flight crew to summon police and reboard the entire flight. How does this make any sense? What employee would arbitrarily bring that amount of paperwork on themselves? Why would other crew members back them up, rather than trying to mediate? Something just doesn't add up.
Flying is cheap and easy now, despite the trauma of TSA screening. Nobody has died on an American-certified flight since 2009, with the exception of a pilot who died during landing back in March. Did you catch that? Flying is so routine now that a plane landed safely even when one of the pilots became deathly ill during the landing. Flying has started to feel a lot like riding a bus - a bus with waiters. As a result, we tend to forget that flight attendants are highly trained safety professionals. A flight attendant bringing you a drink is roughly equivalent to Steven Seagal as the chef in Under Siege.
We have to listen to them.
We have to listen to flight attendants, not just because it's the law, but because it's their job to maintain the safety of every person on the flight, including themselves. They have training that we don't. Their training includes what is safe to stow where, and what kind of racket distracts the pilots, and other technical reasons why certain behaviors and activities are a bad idea in flight. We're supposed to put our tray tables up so we don't get impaled, and also so access isn't blocked if the plane has to be evacuated. We're supposed to stow all our extra junk so it doesn't go airborne during an emergency. Imagine 150 books, laptops, and briefcases flying through the air and then smacking everyone in the face at high speed. This stuff is serious. Flying is so safe today because the aviation industry has recorded, analyzed, and learned from previous disasters and fatalities.
They have their reasons.
The other reason we have to listen to flight attendants is that they have the power. When any kind of significant altercation or fight happens, the flight is likely to be delayed or canceled. That means that any disruptive passenger, right or wrong, now holds the power to ruin the travel arrangements of every single other passenger. YOU want to stow your cake in a choice spot, which may seem perfectly reasonable, until the result is that ONE HUNDRED AND EIGHTY-FIVE PEOPLE on the plane with you now have to rearrange their whole life. It better be worth it, is all I'm saying.
What kind of situation merits the disruption of 185 fellow passengers? I'm going to go with: true emergencies. Nothing less. I'm never going to blame someone for having a major health crisis on a flight, unless of course they knew full well that they suffered a health condition likely to go into crisis mode while airborne. As an example, I was on a flight once that was delayed because a passenger had a condition that resulted in uncontrollable bursts of screaming. So, so not kidding. She was in the middle of the plane, while I was sitting near the front, and I was able to overhear the conversation of the flight crew (as well as the occasional shrieks from the passenger). There is no way this would not have been distracting to the pilots. One of the flight attendants said she was unwilling to enter a situation in which the flight would have to be diverted and grounded at an alternate airport, like a previous flight she had crewed. They agreed together that the screaming woman would have to disembark before takeoff. The woman apologetically cooperated, and the rest of us went on our merry way, half an hour behind schedule. I wish her well.
If someone with an 'uncontrollable screaming' problem can be that cooperative, why can't the rest of us?
Not everyone should travel via airplane. This excludes the category of medevac, obviously. Flying is stressful in every way: physically, mentally, emotionally, pastry-ly. Not everyone is up to it. Not every situation is appropriate for a flight. A German flight attendant once made me put away the nice red cabbage I was eating because it was "stinky." (Blush) Just because an airline employee embarrasses us, annoys us, hurts our feelings, or disappoints our expectations does not mean we are in the right. We should probably try to think of air travel as more like space travel than like ordering drinks at Starbucks.
I've been working with chronic disorganization, squalor, and hoarding for over 20 years. I'm also a marathon runner who was diagnosed with fibromyalgia and thyroid disease 17 years ago.
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