I'm still totally not over United Flight #3411 yet. I wasn't even there and I can't get over it! I've been flying alone since I was 7 years old, and I've been a frequent air traveler ever since. So many changes have happened in the industry since that time that it's barely recognizable. I remember when there wasn't even a gate around the metal detector, just a person with a chair who sat next to it and waved you through. There was never even a line. I remember in-flight meals, magazine racks, free decks of playing cards, and many occasions when I had nearly an entire plane to myself. You could basically bring infinite checked bags and carry-ons of any size. I wear business casual when I fly, but back in those days everyone wore their Sunday-go-to-meetin' best. Now there's no dress code, everything but everything has an added fee, and it appears we're not even guaranteed a seat if we've paid for our tickets and boarded the plane. Times have changed. When times change, strategize. Make a policy decision for what you'll do when and if you get bumped.
A policy decision means no further decisions without game-changing new information. For instance, as a policy decision, I like walnuts in my cookies even though not everyone does. Most frequent travelers have policies. I am a one-bag traveler, by policy, and it would take very special circumstances for me to check a bag. I have a couple of weather-tested travel "uniforms" that I wear. Other policies might have to do with how early you plan to arrive before each flight, or whether you use your flight time to work, sleep, or catch up on reading. Making a policy about getting bumped is just one more aspect of this overall strategic plan.
I decided some time ago that I would volunteer to give up my seat if a volunteer were needed. This is partly because I am naturally altruistic, partly because I usually travel alone, partly because my schedule is flexible, and mostly because I freaking love money. A cash prize would be the best, of course, but I would actually use flight vouchers. Just don't try to buy me off with drinks coupons, because I don't drink. Last year, I had a layover at McCarran, and the ticket agent announced that they needed a volunteer. Woohoo! Four hundred dollars and possibly a night in Vegas? I'm in! Unfortunately, before I could finish standing up to claim my prize, a bearded guy in a tie-dyed t-shirt had bounded over to the counter. Clearly I am not the only person lying in wait for the golden ticket.
The scenario changes when I am flying with my husband. Unlike me, he has a normal office schedule, or more so, because he works 9/80s. It's a big deal for him to get time off. We would be unlikely to volunteer as a unit unless the conditions were optimal. Maybe we'd be on the last leg of a flight with no connections to make and the payout sounded attractive enough. This is somewhat of a moot point, though. The salient feature of a getting-bumped scenario is that we may not have a choice. What if one of us got bumped and the other didn't? We talked it out and decided that we stay together, so if one of us gets bumped, we both disembark. Other couples might go the other way, figuring that it's better for one person to arrive on schedule. One of you might volunteer as tribute. Some couples might have a multi-faceted policy that factored in multiple inputs. It's much easier to do these calculations in advance than to try to figure it out in a crisis moment, when you're both exhausted.
Consider Flight #3411 again. Here is this poor elderly doctor, traveling with his wife. He says in one video that he's been traveling around 24 hours. These are hardly optimal conditions for making difficult decisions. Then she agrees to depart, changing the nature of the stakes for his own decision and adding to his stress level. Quite frankly, most travelers would not have found vouchers for $800 and a night in a mediocre hotel to be enough enticement to get off a plane, fearing the loss of their bags, and cancel their plans. Cold hard cash, hand-carried valet service for the luggage, and a suite at a high-end luxury hotel, plus limo to the runway and Michelin-starred restaurant vouchers? Then we're starting to talk. Then we're getting to the stampede-to-the-counter level of incentives. All of that still would have been significantly cheaper than an international public relations disaster. Don't hold your breath waiting.
Until we're collectively willing to pay higher ticket prices, seat availability is going to get tighter and conditions are going to deteriorate. We might as well accept that one of these days, we're going to wind up in an unfortunate scenario. I've sat out five-hour weather delays more than once, usually when all food service in the terminal has closed for the day. Stuff happens. While advance planning can't make these problems go away, it does help to have some idea of what we would choose to do if they happen to us.
I've been working with chronic disorganization, squalor, and hoarding for over 20 years. I'm also a marathon runner who was diagnosed with fibromyalgia and thyroid disease 17 years ago.
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